Privacy policy

Knoel's Place Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from knoels.place (the “Site”). We are committed to protecting your privacy and handling your personal information with care and transparency.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we also gather information about individual web pages or products you view, what websites or search terms referred you, and how you interact with the Site. We call this “Device Information.”

We collect Device Information using the following technologies:

  • Cookies – data files placed on your device that may include an anonymous unique identifier. For more about cookies and how to disable them, visit www.allaboutcookies.org.

  • Log files – track actions on the Site and collect information such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • Web beacons, tags, and pixels – electronic files that record how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase, we collect certain details from you, including your name, billing and shipping addresses, payment details (such as credit card or PayPal info), email address, and phone number. We refer to this as “Order Information.”

When we talk about “Personal Information” in this policy, we mean both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information we collect primarily to fulfill orders placed through the Site (processing payments, arranging shipping, and sending order confirmations). We also use it to:

  • Communicate with you

  • Screen orders for fraud or potential risks

  • Provide you with marketing offers or updates (when in line with preferences you’ve shared)

We use Device Information to:

  • Screen for risk and fraud

  • Improve and optimise our Site (e.g., analytics on how visitors use the site)

  • Measure and enhance the effectiveness of our marketing

Legal Bases for Processing Your Information (UK GDPR)

We process your personal data under the following lawful bases:

  • Consent – for example, when you opt into our newsletter or marketing communications

  • Contractual necessity – to process and deliver your orders

  • Legal obligation – to comply with tax, legal, or regulatory requirements

  • Legitimate interests – such as improving the performance and usability of our website

Sharing Your Personal Information

We share your Personal Information with third-party services to help us operate Knoel’s Place effectively:

We may also share your information if required to comply with laws, respond to lawful requests (like a court order), or to protect our legal rights.

International Data Transfers

Some of our service providers (including Shopify and Google) store data outside the UK. When we transfer your personal data internationally, we ensure your rights are protected through safeguards like:

  • Shopify’s compliance with UK adequacy decisions

  • Standard Contractual Clauses where applicable

Behavioural Advertising

We may use your Personal Information to provide targeted ads or marketing. You can learn more about this at http://www.networkadvertising.org/understanding-online-advertising.

To opt out of targeted advertising:

Or use the Digital Advertising Alliance’s tool: http://optout.aboutads.info/

Do Not Track

We do not change our data practices when we see a "Do Not Track" signal from your browser.

Your Rights (UK Residents)

You have rights under the UK GDPR, including to:

  • Access the personal data we hold about you

  • Request correction of incorrect data

  • Request deletion of your data

  • Object to or restrict certain types of processing

  • Withdraw consent at any time (for example, to opt out of marketing)

  • Request a copy of your data in a portable format

To exercise any of these rights, please email us at hello@knoels.place.

If you're not satisfied with our response, you may also contact the Information Commissioner’s Office (ICO):

Data Retention

We retain your Order Information for our records unless you ask us to delete it. This helps us comply with legal, tax, and accounting requirements.

Changes

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or business operations. The latest version will always be posted on this page.

Contact Us

For more information or questions about our privacy practices, please contact:

Knoel’s Place
Email: hello@knoels.place